This Shipping Policy explains how orders placed on the The Sober Habit website are processed, shipped, and delivered. By placing an order, you agree to the terms outlined below.

The Sober Habit is a brand owned and operated by Good Gut Foods Private Limited, engaged in the online sale of packaged food products, including makhanas, within India.

Company Information

Brand Name: The Sober Habit

Legal Entity: Good Gut Foods Private Limited

Head Office: Unit No. 1004, 10th Floor, Arch Square-X2, EP-Y1, Bidhan Nagar CK Market, Saltlake, North 24 Parganas - 700091, West Bengal.

Office Address: E167 Unit 1, Road No. 9J, VKI Area, 302013, Jaipur.

Shipping Locations

The Sober Habit currently delivers orders within India only. Delivery is subject to serviceability of the customer’s pin code by our logistics partners.

We reserve the right to restrict or refuse delivery to certain locations due to operational, regulatory, or courier limitations.

Order Processing Time

Orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays are processed on the next working day. Processing includes verification, packaging, and dispatch preparation and does not include transit time.

Shipping Charges

  • The Sober Habit does not offer free shipping
  • Shipping charges apply to all orders
  • Charges depend on location, order size, and courier rates
  • Final shipping cost is shown at checkout
  • Shipping charges are non-refundable once dispatched

Dispatch & Estimated Delivery Timelines

  • Metro Cities: 3–5 business days
  • Non-Metro Cities: 4–7 business days
  • Remote / Rural Areas: 5–8 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or regional restrictions.

Packaging & Food Safety

All makhana products are packed in sealed, hygienic packaging suitable for dry food items.

Minor external damage to outer packaging does not qualify as product damage if the inner food packaging remains sealed and unaffected.

Order Tracking

Tracking details are shared via email or SMS once the order is shipped.

The Sober Habit is not responsible for delays or inaccuracies in tracking updates from courier partners.

Delivery Attempts

  • Customer unavailability
  • Incorrect or incomplete address
  • Unreachable contact number
  • Refusal to accept delivery

The order may be returned to origin. Shipping charges may be deducted or refunds partially issued.

Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping and contact information.

Additional shipping charges may apply for re-dispatch.

Damaged, Missing, or Incorrect Orders

Issues must be reported within 24 hours of delivery.

  • Order ID
  • Clear images or videos
  • Brief issue description

Delays Beyond Our Control

  • Natural disasters
  • Government regulations or lockdowns
  • Courier disruptions
  • Force majeure events

Returned or Undelivered Orders

Returned orders may not be eligible for resale due to food safety standards.

Shipping charges may be deducted and refunds may be partial or declined.

Changes to Shipping Policy

This policy may be updated at any time. Continued use of the website constitutes acceptance of the revised policy.

Contact Information

📧 info@thesoberhabit.com
Head Office: Unit No. 1004, 10th Floor, Arch Square-X2, EP-Y1, Bidhan Nagar CK Market, Saltlake, North 24 Parganas - 700091, West Bengal.

Office Address: E167 Unit 1, Road No. 9J, VKI Area, 302013, Jaipur.