Cancellation & Returns Policy

Company Information

Brand Name: The Sober Habit

Legal Entity: Good Gut Foods Private Limited

Head Office: Unit No. 1004, 10th Floor, Arch Square-X2, EP-Y1, Bidhan Nagar CK Market, Saltlake, North 24 Parganas - 700091, West Bengal.

Office Address: E167 Unit 1, Road No. 9J, VKI Area, 302013, Jaipur.

Order Cancellation Policy

Cancellation Before Dispatch

Customers may request cancellation only before the order has been dispatched. Requests must be raised with customer support along with the order ID.

Once an order has been packed or handed over to the courier partner, cancellation is not possible.

The Sober Habit reserves the right to cancel orders prior to dispatch in cases including:

• Product unavailability
• Pricing or listing errors
• Suspected fraudulent activity
• Incomplete or incorrect customer information

In such cases, payments received will be refunded as per applicable refund timelines.

Cancellation After Dispatch

Once dispatched, cancellation requests are not accepted due to the perishable and consumable nature of food products and food safety regulations.

Shipping charges paid at checkout are non-refundable once dispatch has occurred.

Returns Policy

Due to the nature of packaged food products, The Sober Habit follows a restricted returns policy.

Returns Are Not Accepted For:

• Change of mind
• Taste or flavour preference
• Incorrect selection by the customer
• Delivery delays caused by courier partners
• Partial consumption of products

Food products once delivered cannot be returned for hygiene and safety reasons.

Eligible Return Scenarios

• Wrong product delivered
• Product damaged during transit
• Packaging tampered or seal broken at delivery
• Manufacturing defect identified at delivery

Return requests must be raised within 24 hours of delivery.

How to Raise a Return Request

• Contact customer support within 24 hours
• Share the order ID
• Provide clear images or videos showing the issue
• Describe the problem accurately

Requests submitted without proper proof or beyond the specified time window may not be accepted.

Inspection & Approval

All return requests are subject to internal review and verification.

If approved:

• Replacement or refund will be initiated
• Return pickup may or may not be required

If rejected:

• Decision will be communicated with explanation
• The company’s decision shall be final

Non-Returnable Circumstances

• Product opened or consumed
• Issue reported after 24 hours
• Damage due to improper storage
• Delivery refused by customer

Returned food products failing quality checks will not be eligible for refund or replacement.

Orders Returned to Origin

Orders returned due to incorrect address, customer unavailability, or refusal to accept delivery may not be eligible for resale.

• Shipping charges are non-refundable
• Re-dispatch may require additional payment
• Refunds, if any, may be partial or declined

Refund Reference

Approved refunds are processed as per the Exchange & Refund Policy and credited to the original payment method within the defined timeline.

Shipping charges are not refundable unless the return is due to an error on our part.

Customer Responsibility

• Provide accurate delivery details
• Inspect the package at the time of delivery
• Report issues within the specified time frame

Policy Updates

The Sober Habit reserves the right to modify or update this policy at any time. Continued use of the website constitutes acceptance of the updated policy.